Business

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This Hiring Mistake Could Be Costing Your Marketing Department Millions

Have you ever been to Stillwell, Kansas? It’s the type of place where you walk down the street and everyone says hi to you. That warm receptiveness to strangers is a hallmark of the Midwest. It’s also why I was so shocked to meet an unfriendly Starbucks barista when I was in the Kansas City…

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The Surprising Upside of Manipulation

A funny thing happens when you tell people you work in marketing. You become the devil. “So (dramatic pause), you manipulate people for a living?” That’s always a fun conversation starter. (I recommend this debate if you’re bored at your next dinner party. #protip) When I started in marketing, the ethical boundary for me was very…

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The Real Reason Self-Promotion Sucks

No one likes promoting themselves. It’s awkward, uncomfortable, and it feels icky. You think to yourself, “I’m not a sales person. I’m the subject matter expert. I shouldn’t have to do this. I’m above this.” And then one of four things happens: You start to explore your paid-ad options because the thought of organically growing…

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How to Write a Good Customer Survey

“Are you afraid of the impending revolution of the robots taking over the world or do you feel completely safe and not at all worried about A.I. technology?” That wasn’t a joke. A real surveyor for a real (and prestigious!) institution asked me this. A pollster had called and I agreed to “answer a few…

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When You’re Ready to Throw in the Towel

My fiancé was laughing at me. I had just declared my foray into entrepreneurialism a bust and he was laughing. “Who says “throwin’ in the towel’ anyway?” “I do.” “You’re not throwing in the towel.” “Yes, I am. I’m not cut out for this. I was wrong. This was stupid. It’s over.” Laughing. He was…

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