Research

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Let’s Stop Hating on Experts, Shall We?

One of my favorite moments of all time was at a roundtable with Esther Perel. There were 10 of us and this guy raises his hand and asks how he can be a better husband to his wife who’s pregnant because he knows that when you’re pregnant your brain changes and he’d like to support her.…

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How to Write a Good Customer Survey

“Are you afraid of the impending revolution of the robots taking over the world or do you feel completely safe and not at all worried about A.I. technology?” That wasn’t a joke. A real surveyor for a real (and prestigious!) institution asked me this. A pollster had called and I agreed to “answer a few…

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